customer service

We care
about you.
1. Placing an Order

Prices, shipping rates and other important information are displayed throughout the ordering process. The order is valid only if a complete and accurate form is submitted. If any information provided is unclear we will contact you before accepting your order.

Once an order is placed you will receive an email notification confirming your order details. Please review all information submitted.

2. Payment

Payments will be processed in Euros and can be done by credit card or wire transfer. We currently accept Visa and MasterCard. Your credit card information is encrypted and transmitted by using the Secure Sockets Layer (SSL) protocol. This ensures that your personal information is protected and cannot be read by others.

Payments can also be made via wire transfer. You will then receive an email confirmation with the grand total of your purchase, the order tracking number and our bank account details. Once your order has been accepted we will start preparing your order for dispatch. Your order will leave our warehouse after payment confirmation. Ordered products remain the property of perludi GmbH until full payment is obtained.

3. Shipping and Delivery

Shipping to European destinations and to some countries outside the European Union is calculated automatically. Shipping costs are based on weight, size and place of delivery. Please contact our staff by email at office@perludi.com or by phone at +43 660 61 65 214 regarding unlisted destinations and international air freight in particular. We will be glad to help you.

The delivery is shipped to the address specified by the customer. If the information provided by the customer is incorrect, incomplete or unclear the customer shall bear all additional costs arising hence.

Delivery of available products normally takes place within 2 weeks after receipt of the order. Some of our configurable furniture is made specifically for you and may be subject to longer delivery times. We will get in touch with you for appropriate coordination.

Once your order has been shipped you will receive a tracking number.

All deliveries will be covered by transport insurance. Please check all packages upon delivery. In case of damage caused by improper handling please notify the deliverer immediately. Additionally we kindly ask you to take a picture and send it to office@perludi.com

Delivery costs (Effective from 22.07.2013)

 

0-10 kg

11-50 kg

from 51 kg

Zone 1

Germany
France (without islands)
Austria
Denmark (without islands)
Benelux
Liechtenstein
Switzerland

7,50

11,50

38,-

Zone 2

Great Britain
Italy
Spain
Portugal
Slovenia
Poland
Czech Republic

11,50

24,50

78,50

Zone 3

Norway
Sweden
Finland
Latvia
Estonia
Lithuania
Ukraine
Greece
European Islands

26,50

69,50

168.-

Fixed rate for
export handling

(Switzerland, Norway)

The Customer is responsible himself to bear any
customs duties and to pay any national taxes or duties.

19.-

19.-

19.-

 

 

 

4. Canceling an Order and Return of Products

You may revoke your order by returning the product on your own costs without giving reasons within two weeks upon receipt of the product. We will only accept products that are unused and in the original packaging and are sent to the company address.

If you decide to cancel your order, you will receive a full refund after we receive the products. Products must be returned unused and in the original packaging. Damage caused by wear and tear is not covered and an appropriate part of the payment will be retained due to this impairment. This also applies if any accessories or other parts are missing.

5. Warranty policy

perludi products are designed to the highest standards of quality and durability. We are absoluetely convinced of our products quality. If there is damage caused by proper use of the furniture we will reach a customer-friendly solution even beyond the statutory period of limitation. The limitation period for asserting warranty claims is two years. In the case of a warranty claim, we will repair, replace or refund your original purchase price at our discretion. In the case of certain minor defects we are entitled to give priority to repair these defects.

If for any reason you are not satisfied with your perludi furniture, please contact us. We will do our best to find an acceptable solution for you.

Furthermore, you can always consult the Online Dispute Resolution Website: http://ec.europa.eu/consumers/odr

6. Products

We offer a unique collection of perludi products and a selection of preferred suppliers on our website. Furniture may be shipped partially assembled. The customer shall be solely responsible for the proper and correct installation of the products by following the enclosed assembly and usage instructions.

7. Pricing

Unless otherwise stated, all prices are in Euros incl. VAT.
Exceptions apply to Switzerland and other countries outside the European Union: Customers with a shipping address outside the EU are not subject to sales tax (VAT). Should your shipment be subject to export or import taxes, these are covered at the expense of the customer.

The customer is responsible for payment of national sales taxes and other fees.

8. Company Profile

perludi Gmbh, Peinlichgasse 15/7, 8010 Graz
General Manager: Thomas Maitz
Tel: +43 660 61 65 214

office@perludi.com
Company registration number: FN 296142 d
VAT-ID No. Austria: ATU 63539406
VAT-ID No. Germany:DE 256448093

perludi GmbH is the owner of the websites www.perludi.com. All editorial materials, information, photographs and illustrations are subject to copyright and cannot be used or disclosed to third parties, wholly or partially, without prior written consent.

9. General Terms and Conditions

The following general terms and conditions are applicable to business relationships only in the version valid at the time an order is placed. Please read these terms and conditions carefully. All mentioned terms and conditions form part of the contract and are accepted by the customer.

10. Privacy Policy

Your personal information is only used when necessary to process your order correctly. We promise not to provide your personal information under no circumstances to any other person, business or institution that is not involved in the ordering process. We will send you additional product information via our newsletter from time to time. If you don't want to receive our newsletter you can unsubscribe anytime.

Your payment information will be encrypted and transmitted to our payment processor by using the Secure Sockets Layer (SSL) protocol. This ensures that others cannot access your personal information.

11. Place of Performance and Jurisdiction

Invoices are payable and actionable only in Graz, Austria.